About / FAQ

Hello!  
I am Tania , I live in Port Elizabeth, South Africa.

*My little baby hat and photo-prop business started as a hobby and for the last four years, it has grown into  a full time business, thanks to the amazing Newborn Photographers all over the world who have supported me !

*Time from order to posting depends on the number of orders that i have at the time, but an average wait is 2-3 weeks at most. International Shipping takes approximately 15-20 business days after that. I will provide proof of shipping.
*You are very welcome to contact me with any questions that you have.

Email me at craftystuffknits@gmail.comcraftystuffknits@gmail.com

I would love you to join my Facebook Group : 
Whatsapp Me on 083 584 2283

           
Payment Method
All international buyers please use PayPal
(Did you know that you can pay by credit card using the PayPal checkout, even if you don't have a PayPal account ?)
South African Buyers can pay by EFT or PayPal
Shipping
Orders will be shipped within 2 weeks of receiving payment.

All International Parcels are sent via Global Mail, a top-notch system, shipping all over the world, and takes 10 to 21 days to be delivered.
Parcels within the borders of South Africa will be shipped via courier, once the outfit has been made.

The item will be shipped to the address given at the time of your purchase.

I will notify you when I have sent your parcel, and provide proof of shipping.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances( e.g. strikes, customs inspections, etc.)

Any and all applicable customs duties, taxes and fees are the sole responsibility of the customer.
Refunds & Exchanges
Missing goods
If an order doesn't arrive with the buyer within 30 business days of sending (due to unforeseen circumstances), I will re-send a replacement, but this will happen one time only.

If you are unhappy with your goods, you can return them in a saleable condition within 7 days of receipt for a full refund. The buyer is responsible for the original shipping costs and the cost of the return postage. We recommend that returns are sent by registered mail as we cannot accept responsibility should your returns go missing.

Custom orders are non-refundable
Notes:
Your baby hats and props are made by me , in a smoke free home, in Port Elizabeth, South Africa.
PLEASE NOTE : All my baby bonnets and outfits with neckties are to be used with extreme caution. Never leave a baby unattended in an outfit or bonnet with neckties or ribbons etc, as this could be a choking hazard. Please take due care                       

Email Me
WhatsApp : 083 584 2283


Or through my Google+ page here Crafty Stuff Hats and Photo Props

Or my Pinterest page here : http://www.pinterest.com/tania_dunkley/

Or my Facebook group page here :https://www.facebook.com/groups/craftystuffhats/